Orders are processed after payment is received and cleared, if in stock, except for special order items. Some of our products may be shipped from one of our fullfillment centers. Many of our products such as books, Music CD's or DVD's and jewelry are special order items. Please allow additional delivery time for special order items. All baking mixes and food items are special orders to maintain freshness. Allow additional time receive these special order items. Packages are shipped by UPS Ground rate or United States Postal Service (allow 8 to 14 days for delivery after package is shipped). Additional shipping charges may be incurred due to to special handling, heavy items or insurance when necessary. Any adjustments will clearly be indicated on your PayPal invoice. Current United Parcel service or US Postal Service rates apply. If you wish your order shipped by U.S. Postal Service or to a post office box, U.S. military address, order may take longer for delivery.
Orders shipped to addresses in the Capital District/Albany Region may be shipped Priority Mail, First Class Mail or parcel post for small items.
Sorry, we do not accept orders outside the United States.
> New York State Sales Tax:
New York State residents please note that our shopping cart adds 8% sales tax to taxable goods. If you live in a locality which has a sales tax rate other than 8% you must contact us prior to submittng your order to determine your appropriate sales tax rate or make adjustments.
We will accept return of merchandise if we receive email or written notification within 7 days of receipt. You will be supplied with return authorization instructions. A 20% restocking fee will be charged for authorized returns. Sorry, we can not accept returns of opened and unwrapped Compact Discs, DVD's, essential oils, or opened food or items unless deffective. Food Items can not be returned! If there is a manufacturing defect in a compact disc or DVD, or other item a replacement will be issued, if available. Books can only be returned if deffective.
If products are damaged during transit, you must file a claim with the shipper. Holistic Source is not responsible for damage caused in transit.
Sorry, ONLY Web Store Credit will be issued for authorized returns. The cost of return shipping shall be the responsibility of the customer. This return policy will keep our prices reasonable and prevent excessive and fraudulent returns and illegal reproduction of compact discs and DVD items.